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Shipping & Delivery

As most items will come directly from the manufacturer, delivery times vary this will be stated on the product page, all items will be delivered subject to stock availability.

Items that we carry that are already in stock at our warehouse will be delivered within 2 weeks, we will notify you of the earliest available day for delivery.

Unfortunately at the moment we can only deliver to UK mainland. All deliveries will be made to the door where goods will be placed inside or if you live in a high rise building then it will be placed at the ground floor level, so please make sure that there is someone to accept delvery. If assistance is needed to get your delivery upstairs or for any furniture to be built up then there will be a a extra charge for this.


Privacy & Security

We are totally committed to protecting the privacy of visitors to our site, we will not disclose information about our customers to any third parties except where it is a necessary part of providing a service to you.eg arranging for a product to be sent to you.

We will not rent or sell your name, address, email address, telephone number or any credit card information to any third parties (excluding partners from whom you may have linked to the site) without your permission.

If you have subscribed to our Newsletter or advised us of your email address, address, or telephone number then we may occasionally update you on news or special prommotions. Data is collected using a web analysis too (Google analytics) using cookies that are used to generate pseudonyms for user profiles.

By becoming a customer with us and providing your email, postal address or telephone number you consnt to recieve communication from us about our latest products and special offers that we think you may be iof nterest to you.

Customers have the right to information about their stored personal data and a right to correct block or delete any of that data.

All customers have the option to opt out of receiving any marketing communication from us they can do this by emailing us or contacting our customer service team.

About cookise, these are a small information file that is sent to your computer and is stored on the hard drive. If you have registered with us then your computer will store a identifiying cookie which will save you time each time you revisit the site by remembering your email address. If you would like to prevent cookies being stored then you would have to change your settings on your computer. 

We are always pleased to hear from our customers, so if you would like to contact us for any reason you can do this either by phoning our customer service helpline on +48618781569 or emailing us at info@capricestores.co.uk or write to us at :-

Caprice Furniture

Gnieźnieńska 38, 60-021 Poznań, Poland

 

Returns & Replacements

We will exchange or refund any product that is found to be faulty. We ask that you check your goods thoroughly on reciept and contact us as soon as possible for the correct proceedure to follow.
Should you wish to return a mattress/bed that is not faulty then this must be in a unopened and unused condition, unfortunately we cannot accept back Mattresses/beds that have been slept on.

Any mattress/bed that you need to return must be done so by a courier of your own choice. 

Ordering

When placing a order with Caprice you are entering into a contract between you and us. We offer you a totally safe shopping experience with our secure payment provider.

Once your order is placed you will recieve acknowledgement of this via email, we ask that you check this email and contact us as soon as possible with any issues that you may have, the sooner we are contacted the more help we are able to offer.This however does not mean that your order is confirmed as we reserve the right to cancel any order at any time due to certain criteria..these could be errors with pricing, stock availability, or card issues ect. if your order falls into any of these catagories we will cancel the order and refund all monies immediately.
All our prices include VAT and are correct at the time of being entered onto the site. We reserve the right to remove or edit any of the information on any product without notice.  
Your order will be confirmed once the dispatch email is sent.


We understand that shopping on line can be a daunting experience, so if you require any product information please contact our customer service team where we will be only too happy to help.

Pricing

All our prices include VAT you will see a breakdown of this on your order confirmation.